Refund policy

Return and Refund Policy

Last updated: September 22, 2026

This Return and Refund Policy applies to eligible Bath & Body Works orders shipped within Canada through https://bathandbodyworkms.com.

Return window

You may request a return within 30 days after delivery.

Eligible items

We accept returns for defective and non-defective products. Returned items must be new, unused, unopened where applicable, in their original packaging, and accompanied by proof of purchase. Items that have been used, damaged by misuse, altered, or returned without approval may not be accepted.

Non-returnable items

Final-sale items, gift cards, opened personal care items, and items that cannot be safely resold for hygiene reasons are not eligible for return unless they arrive damaged, defective, or incorrect, or unless a return is required by applicable law.

How to start a return

To start a return, email support@bathandbodyworkms.com with your order number, item name, delivery date, and reason for return. If the item arrived damaged, defective, or incorrect, include clear photos so our support team can review the issue.

Return method and return address

Approved returns are completed by mail. Please do not send products back before receiving return instructions from our support team. The return mailing address and any required return authorization details will be provided after your request is approved.

Return shipping cost

Return shipping is free for eligible approved returns within Canada. We will provide return instructions after approval. If an item is returned without approval or does not meet this policy, the return may be refused.

Restocking fee

There is no restocking fee for eligible approved returns.

Refunds

After we receive and inspect the approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method used at checkout. Refunds are normally processed within 5-10 business days after inspection. Your bank or payment provider may need additional time to post the refund.